Frequently Asked Questions
Everything you need to know about KOSPET EU orders, shipping, and smartwatches.
Which countries in Europe do you ship to?
We ship to most countries within the European Union, including Germany, France, Italy, Spain, and more. Shipping times typically range from 3-7 business days depending on your location.
How can I track my KOSPET smartwatch order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is the warranty policy for KOSPET electronics?
All KOSPET smartwatches purchased through our official EU store come with a 2-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Are KOSPET smartwatches compatible with both iOS and Android?
Yes, our devices are compatible with Android 5.1 or above and iOS 10.0 or above. You can sync your data using the dedicated KOSPET FIT or Da Fit apps available on the App Store and Google Play.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of receipt for a full refund.
What payment methods do you accept?
KOSPET EU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and localized European payment options like Klarna and iDEAL for a secure checkout experience.